PATIENT INFORMATION

Patient cancellations

If you are unable to keep an appointment, please let us have at least 24 hours notice.

We are a very busy NHS practice and have many patients waiting for appointments. This is especially evident post COVID-19 as many patients need to register with an NHS dentist. If you let us know in advance that you can’t attend we can use your space for somebody else.

We will not charge you for missed or late cancelled NHS appointments but if this happens twice on the same course of treatment or if you fail to attend two consecutive examination appointments we will no longer be able to offer you dental treatment at our practice.

Telephone communication and practice opening hours

The practice opening hours are currently 9am - 1pm and 2pm - 5pm.

Before 9am and during our lunch hour 1pm -2pm, for security reasons,  our practice entrance is locked and the phones are not accessible. However, should you choose to, a voicemail service is available if you would like to leave us a message and we will get back to you as soon as we can.

Attending late for appointments

Please help us to run on time and honour all our patient appointment times by attending just before your appointment slot. There are normally forms to complete before your examination so attending early also helps to ease this process.

As a rule of thumb we can allow a 5 minute grace period if you are running late, however it is still the dentists' discretion if you can be seen.

COVID-19

As we have always done, Balls Road Dental Practice takes the health and welfare of its patients very seriously and in light of the recent COVID-19 outbreak we follow all the up to date guidance and advice from the relative authorities and we ask you to do so too in order to protect both staff and patients during this difficult period.

Emergencies

For our registered patients, in the case of an emergency, please call us and we will arrange for you to be seen as soon as possible.

Depending upon the volume of emergencies in a given day some patients may be prioritised over others but we will still endeavour to make sure you are seen in the following days after.

For out of hours emergency dental care or if you are not registered with ourselves please call: 

Merseyside and Cheshire Emergency Dental Helpline

0161 476 9651

 

Only go to A&E in serious circumstances, such as:

  • severe swelling

  • heavy bleeding

  • traumatic injuries to the face, mouth, or teeth

If you're not sure whether you should go to A&E, contact NHS 111, who will be able to advise you.

New patients

Due to a recent surge in requests to become a new patient at our dental practice and the subsequent waiting list which has now ensued, we have taken the decision to stop any new patient registrations at our practice starting from 9am Monday 20th June 2022. This is so that those individuals who have completed their registration can be examined in a timely manner and so that our existing patients still have opportunities in the diary for treatment appointments and emergencies when required. We hope to offer more new patient registrations in the future and we will update this website and the NHS website when this is possible.